Vapourtec systems are engineered to be robust, reliable, and intuitive to operate. However, long-term success in flow chemistry depends on more than hardware alone. Our dedicated Service and Support team works alongside you throughout the lifetime of your equipment — from installation and training to troubleshooting and preventative maintenance.
Whether you are new to flow chemistry or operating multiple systems across R&D and process development environments, we provide responsive, expert support to help you maximise performance, reliability, and return on investment.
Installation and Commissioning
Our experienced engineers support the installation and commissioning of Vapourtec systems to ensure they are correctly configured, fully operational, and safely integrated into your laboratory environment.
Support includes:
- Professional system installation and initial inspection
- Verification of key functions and operating parameters
- Guidance on laboratory integration and best practice setup
- Advice on safe operation across a wide range of flow conditions
Training
Effective training reduces downtime, improves data quality, and accelerates reliable results. Vapourtec provides practical, application-focused training tailored to your specific system configuration and research goals.
Training can include:
- System start-up, priming, and shutdown procedures
- Method development, reactor selection, and operating best practice
- Handling air- and moisture-sensitive reagents
- Managing temperature, pressure, and residence time
- Troubleshooting common experimental challenges
- Routine cleaning and maintenance procedures
Technical Support and Problem Solving
Flow chemistry development often involves new reactions, challenging reagents, and unfamiliar operating conditions. If issues arise, our technical support team can help you quickly diagnose the cause and return to productive work.
We can assist with:
- Unexpected pressure behaviour
- Flow instability or pump performance concerns
- Reactor performance and temperature control issues
- Blockages, leaks, and fluidic connectivity problems
- Optimising operating conditions for reliability and repeatability
- Advice on compatible system configurations and expansion modules
Preventative Maintenance Contracts (PMCs)
Routine servicing ensures long-term reliability, consistent performance, and reduced unplanned downtime. Vapourtec Preventative Maintenance Contracts are designed to keep systems operating to specification.
PMCs may include:
- Inspection and verification of critical system components
- Pump performance checks
- Replacement of wear and service items
- Functional testing and calibration verification (where applicable)
- Preventative maintenance recommendations
Global Support
Vapourtec supports customers worldwide through our UK-based service team and a network of trained international distributors. Customers outside the UK can access local support and servicing guidance through their regional Vapourtec representative.
Vapourtec Knowledge Base
As part of our commitment to customer success, Vapourtec provides access to technical resources via the Vapourtec Resource Centre, including datasheets, application notes, case studies, and supporting technical documentation.
Meet The Team
Sek-Choong Tan – Chemical Engineer
Sek Choong Tan is a Chemical Engineer by training and leads the service engineering team. With extensive field experience, he works closely with customers to diagnose issues and plan preventative maintenance.
Naomi Lawson – Applications Chemist
Naomi Lawson is an Organic Chemist and is Vapourtec’s Applications Chemist and supports the service team in delivering high-quality technical support. With a practical, hands-on approach, she helps customers resolve issues quickly, organises preventative maintenance, and keeps Vapourtec systems running reliably in day-to-day use
Britney Faria – Service Engineer
Britney Faria is an organic chemist and is a Vapourtec Service Engineer and supports customers with installation, maintenance, and technical troubleshooting. She’s committed to clear communication and prompt, practical fixes that help customers stay up and running.
George Hull – Service Engineer
George Hull is a organic chemist and is a Vapourtec Service Engineer and works with customers to maintain and support their flow chemistry systems. Drawing on practical experience, he diagnoses issues efficiently, carries out preventative maintenance, and helps ensure consistent performance.
Rachel Hopcroft – Product Support Specialist
Rachel Hopcroft is Vapourtec’s Product Support Specialist and brings extensive experience in customer support to the service team. She coordinates quotations for spare parts, manages preventative maintenance contracts, and oversees the return of systems for servicing, repair, or upgrade. With a strong focus on organisation and clear communication, she ensures accurate records are maintained.