Privacy Policy

    1.0 Our core beliefs regarding user privacy and data protection

    • User privacy and data protection are human rights
    • We have a duty of care to the people within our data
    • Data is a liability, it should only be collected and processed when absolutely necessary
    • We loathe spam as much as you do!
    • We will never sell, rent or otherwise distribute or make public your personal information

    2.0 Relevant legislation

    This website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

    This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

    3.0 Personal information that this website collects and why we collect it

    This website collects and uses personal information for the following reasons:

    3.1 Site visitation tracking

    Google Analytics

    Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

    Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. Google also claim that they anonymise this data meaning that even they cannot personally identifiy you from this data. We consider Google to be a third party data processor (see section 6.0 below).

    GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

    The data provided by GA helps us to continually monitor and improve this website, therefore we have opted to retain our GA data indefinitely.

    To prevent GA from tracking your journey through this website we recommend installing the Google Analytics Opt-out Browser Add-on extension for your web browser.

    Lead Forensics

    This website also uses a product called Lead Forensics to provide us with insight relating to our website’s business visitors. Lead Forensics works by looking up the IP address of a visitor and cross-referencing it with a wholly owned global database of businesses and business information. This enables us to potentially identify which businesses are looking at this website.

    The Lead Forensics software is almost entirely focused on leveraging business related information to effectively match a business IP address with wider business data (held in the public domain) to provide valuable business related visitor information to us. Lead Forensics does not identify any personal IP addresses, mobile devices or any other data than that associated with a business.

    Web Server Logs

    We also analyse traffic to this website using the web server’s own access logs. These logs do include IP addresses which are classed as personal data however we do not perform any sort of IP or other such lookup to attempt to gain insight on an individual. This data is not passed on to any of the third party data processors defined in section 6.0.

    3.2 Email links

    Should you choose to contact us using email links like this one, none of the data that you include will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. We consider email to be an insecure medium and, as such, suggest that you do not include personal, confidential or otherwise sensitive information within an email.

    3.3 Contact forms

    Should you choose to contact us using a contact form such as our request a quoterequest a callback or report request form,  the data you include will be saved to a database and an email sent to our customer service team informing them that a new form submission is ready for them to review. For the reasons outlined in section 3.2, the data that you include in the form will not be sent to us by email. Once our staff team have responded to your enquiry the form submission details will be deleted from the database. Contact form data is not passed on to or processed by any of the third party data processors defined in section 6.0.

    3.4 Email newsletter

    If you choose to join our email newsletter using the form on our Newsletter Signup page, the data that you submit will not be stored or processed by this website but will instead be securely transferred to MailChimp, the company that we use for email marketing services. We consider MailChimp to be a third party data processor (see section 6.0 below).

    Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your  email to us using the email account that is subscribed to the mailing list.

    If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

    While your email address remains within the MailChimp database, you will receive our FullFlow email newsletter once every two months.

    3.5 Knowledge Base

    Should you choose to join (and be accepted) for a Vapourtec Knowledge Base account the email address that you submit during signup will be saved to this website’s internal data base. No other personal data will be requested at the point of signup, processed or stored.

    Your Knowledge Base account will remain active and your associated email address stored until you specifically request that your account be terminated. Should you wish to terminate your Knowledge Base account you should email us from the email address that you used to signup.

    Vapourtec reserve the right to terminate your Knowledge Base account at any time or to remove the Knowledge Base feature from this website entirely should they choose to.

    4.0 How we store your personal information

    Personal data submitted to this website is stored on encrypted solid state hard drives on servers operated by one of the UKs leading website hosting companies (see section 5.0).

    5.0 About this website’s server

    This website is hosted by United Hosting (a trading name of United Communications Ltd) within a UK data centre located just outside of London.

    Some of the data centre’s more notable security features are as follows:

    • 3m rota-spike security fence and perimeter anti ram barriers
    • Blast proof anti-intruder shielded external windows and doors
    • Proximity access locks on all external and internal doors
    • Interlocked man-trap doors with biometric iris scanners to gain access into data floors
    • Server cabinets have locked doors (no open racks)
    • Perimeter and internal IP CCTV system monitored 24×7
    • 24×7 on-site security guards with static and mobile patrols
    • All on-site personnel are security vetted to BS7858 standard
    • Only authorised security cleared staff are allowed into the facility

    Full details of United Hosting’s data centre can be found on their website.

    All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

    This website uses an Extended Validation SSL certificate meaning that both the domain name (vapourtec.com) and our business have been authenticated and validated by the certificating authority of the SSL (Comodo CA).

    6.0 Our third party data processors

    We use a number of third parties to process personal data collected by this website on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. The first two of these third parties are based in the USA and so are EU-U.S Privacy Shield certified.

    7.0 Data breaches

    We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

    8.0 Data controller

    The data controller of this website is: Vapourtec ltd, a UK Private limited Company with company number: 04869183

    Whose registered office is:

    Bells Lane Farm,
    Stanningfield,
    Bury St. Edmunds,
    Suffolk,
    England.
    IP29 4RZ

    And whose operating office is:

    21 Park Farm Business Centre,
    Fornham St Genevieve,
    Bury St Edmunds,
    Suffolk,
    England.
    IP28 6TS

    9.0 Data Protection officer

    Mr. Chris Butters
    Operations Manager
    +44 (0)1284 728659
    chris.butters@vapourtec.com

    10.0 Changes to our privacy policy

    This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

    10.1 Changelog

    20/05/2018

    • Privacy policy instigated

    Get in touch

    For more information on flow chemistry systems and services please use the contact methods below.

    Call us on +44 (0)1284 728659 or Email us

    Request a quote