Job specification
The Company
Since 2003, Vapourtec has been the leading manufacturer of world-class flow chemistry equipment. From our headquarters in Suffolk, UK, we design and build innovative systems that have transformed the way scientists develop new medicines, chemicals, and materials. Our modular R-Series and integrated E-Series systems are cited in over 1,250 peer-reviewed publications worldwide.
To support our global growth, we are expanding our Service Team. This role is an exciting opportunity to combine chemical applications expertise with technical service, helping scientists achieve more with Vapourtec systems.
The Role:
- Installation, commissioning, and qualification of Vapourtec flow chemistry systems in customer laboratories worldwide.
- Preventative maintenance, upgrades, and repair services, ensuring equipment delivers reliable research results.
- Supporting chemists and researchers via phone, email, and online platforms — troubleshooting and guiding applications.
- Discussing chemical applications with customers, gathering feedback, and sharing best practice.
- Assisting in the creation of technical bulletins, guides, and training materials.
Global travel is an integral part of this role reflecting our worldwide customer base and distribution network across Europe, USA, Asia, and beyond.
Skills / Qualifications:
- We welcome applications from experienced professionals and from recent chemistry or chemical engineering graduates with strong practical skills and a willingness to learn.
- Degree (or Higher Diploma/NVQ Level 3+) in Chemistry, Chemical Engineering, or related discipline.
- Minimum 2 years’ experience in a laboratory service, applications, or installation role (fresh graduates considered).
- Hands-on laboratory skills and an understanding of chemical processes.
- Strong troubleshooting skills and logical problem-solving.
- Good written and verbal communication, able to explain chemistry-related concepts clearly.
- Comfortable with Windows, Excel, and Word.
- Willingness to travel globally.
Desirable Experience:
- Prior experience in flow chemistry, analytical techniques, or laboratory equipment.
- Electro-mechanical aptitude.
- Overseas work or study experience.
Additional Information:
- Salary: £32,000–£47,000 (depending on experience).
- 25 days holiday plus UK bank holidays.
- Full UK driving license required.
- Pension enrolment after qualifying period.
- HQ based near Bury St Edmunds, Suffolk (commutable from Norwich, Ipswich, Cambridge, and surrounding areas).